Product Review: Deutsche Bank Gold Credit Card

The one thing that stands out about Deutsche Bank is a customer focused approach across all their products. I rate them at the top on Customer Service. Their Contact Centre is best in class with executives who have good communication skills and know what they are talking about, and hence managing your Credit Card relationship is a pleasure. I would recommend this card primarily for the ease of Banking with them.

The positive aspects of this card are as follows

(1) Outstanding Phone Banking and Internet Banking Platform with well trained staff making information access very easy. If you compare this to some poor quality contact centre’s such as Barclays & ICICI, you will understand what I am talking about and the difference it makes to the Customers life
(2) Awesome festive offers, they have gives Rs.10,000 Cash back on Rs.1,00,000 of spend in the festive months of Oct to Dec for the first 100 customers or so and the lucky draw of a Maruti Swift as well. Their regular round the year offers are nothing to write home about, but these festive offers definitely make take the card worthwhile
(3) The charges and interest rates are better than the others in the market and my personal view is that this is the bank which is least likely to take the customers for a ride with unfair charges being levied to customers
(4) Their Operational processes are sound, the statements reach you on time and payments get credited on time. They have launched payments through Quick Pay and NEFT Payments for Credit Cards which enables you to make Payments through different banks on the Internet
(5) They do not have a massive Outbound Calling Team for stupid offers such as Loans and the Customer is left in peace to use his Card. This is a major irritant in banks such as Citibank, Barclays and ICICI where you will get at least 3 calls a week if you have not registered for the “Do Not Call Registry”

The negative aspects of this card are as follows

(1) The Card Plastic Is not unique and is not designed very well at all. They let you change images on the Credit Card at a small fee, however none of them are unique like the Times Barclaycard which you would like to show off to your friends
(2) Regular offers are not as good as the festive offers that are offered on this card

All in all, I recommend this card, however their Card Issuing Policy is very tight and for the past year they have been issuing cards only to a select group of customers. Feel lucky, if they have actually issued you a card.

Feel free to write to me at Ask.Pranav@Gmail.Com for any clarifications that you may have and I will try to respond to you as soon as possible.